Below you’ll find the answers to some of the questions we get asked most often.

MOST FREQUENT QUESTIONS

1. Where will my course take place?

Our scheduled courses are run at a wide variety of locations across London. Full details and directions for your venue will be supplied when you book. If you have any questions or need more detail just contact us on courses@inspiredfutures.co.uk and we’ll be happy to help.

2. Is there parking?

All of our other venues have parking and are easily accessible by car unless otherwise stated.

3. Is your training accessible to people with disabilities?

Our training venues and website are fully accessible. If you have a particular need, like braille or large print training materials, just let us know when you book and we’ll do our very best to meet it. As long as we have some notice, we can accommodate nearly any requirement.

4. Is lunch provided?

Yes, we provide lunch inclusive with all our courses.

5. How should I tell you about my dietary requirements or special needs?

We will ask for these details at the time of booking.

6. When do the courses start and end?

You will be advised of the exact time in your joining instructions. In the first 15 minutes, you’ll register and get a chance to meet your fellow delegates over coffee and biscuits.

Lunch is provided with all our and refreshments are served throughout the day. Courses finish by 4.00pm and you’ll leave with a full course pack.

7. How many people are there on a course?

We strictly limit delegate numbers to ensure each delegate receives the best training possible, but it does vary course to course. The group size ranges from 8 to 25. The maximum number of people allowed to attend a course varies. If you’d like to know how many people are attending your particular course, just ask.

8. Why have I not received any information about my course?

We send out confirmed information about your course three weeks before. If it is 10 days or less to the date of the course and you have still not received any information, please contact us as soon as possible.

9. Can I cancel a course?

You can cancel at any time, although depending on when you cancel the course some cancellation/transfer fees may apply. This is because we incur costs that we cannot recover after a certain point before the course.

 

Courses must be cancelled and the cancellation acknowledged by Inspired Futures. This should be done via email to courses@inspiredfutures.co.uk. To avoid cancellation fees you can instead have someone attend in your place (see question 11).

10. How do I make a complaint?

We want you to experience the best service we can provide both pre and post course. If you feel we have not met your expectations in any way please contact us and we will review your feedback.

 

To make a formal complaint please submit a written account of your feedback to either info@inspiredfutures.co.uk or via post to Customer Services, Inspired Futures Limited, HFM Tax and Business Services, 89 Worship Street, London, EC2A 2BF. Please provide us with as much detail as you can to help us investigate your complaint. If the complaint is course related then we request that you send this information within 7 days of attending the course.

 

We will reply in writing within 3 weeks from when we receive your complaint. If it is not possible for us to fully respond to you within this time, we will let you know and tell you what is being done to conclude your complaint. Inspired Futures takes all feedback seriously whether via our evaluations or by a formal channel.

11. Can somebody else attend instead of me?

There is no charge to change the person attending the course as long as we receive 7 days notice. We do ask though that you let us know in advance so we can print the correct name on their certificate and ensure we cater for any special needs or dietary requirements. Any changes within 7 days of the course start date will incur a fee of £50.

12. Can I receive a copy invoice?

To receive a copy invoice please contact us via email at courses@inspiredfutures.co.uk and we will send one to you directly.

13. Could you remove me from your mailing list?

We will of course remove people from our postal and email lists, and apologise for any inconvenience we may have caused you. To be removed simply contact courses@inspiredfutures.co.uk. It would be helpful if you could tell us your reason, e.g. no longer at school / too much mail etc.

14. I've found a course of yours online - can I have it delivered in-house?

You can have any of our courses delivered in-house or have one tailored to suit your particular requirements. Contact us on courses@inspiredfutures.co.uk.

15. What payment methods do you accept?

We are happy to accept payment via invoice or cheque providing the amount has cleared prior to the date of the course.

 

Please note that if we have not received cleared funds by the start date we reserve the right to refuse admission, and that booking a course with us means you accept our terms & conditions.